Frequently Asked Questions
Q: I don’t remember my username and/or password. What should I do?
Your username will be the original email you used when signing up with the system.
This can be changed in the account options along with the password. If you are still having issues, please reach out to email@example.com and we will be happy to assist.
Q. How do you use my budget in Google?
We create specific marketing keywords dedicated to your brand and location.
Each city you list we incorporate into the SEO advertisements within a 5–10-mile radius unless specified by realtor. Whatever your budget is, we split up for the month throughout each week.
Example: 100/month is divided into 25/week with a duration of days.
Q. I haven’t gotten any leads at all, or in a long time. Is there something wrong?
- Your credit card has expired that you are using to budget with us. You can update this by logging and going to the billing section for Google Adwords found in Account > Options > Google Adwords Billing.
- It is possible your market area needs some tweaking. Getting leads takes time, make sure that the market area you listed to us is the correct one. Make any notes about your preferences for BUYING or SELLING advertisements as well. Note: A higher budget means a higher potential for client reach.
If you are still having issues, you can report a problem through support or the ticketing system. Our email address is firstname.lastname@example.org
Q. I haven’t gotten any emails or notifications from Client Creator. How can I fix this?
- Please make sure you have white-listed the following email addresses: email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
- Check your SPAM/JUNK inboxes just in case!
- Make sure your MOBILE PHONE NUMBER in the account information is correct.
Q. I got a lead that is WAY out of my area, maybe even in another state. Is this normal?
This is a normal occurrence, but you may still contact us (email@example.com) if you have any concerns if it continues to happen.
Q. Can I list a specific open house or property to advertise?
Q. Can I change my market areas or real estate information at any time?
Q. I was billed for $$$ -- I thought this was a free trial! What happened?
The charge shown is an indication that your trial period has ended. As a subscription service, our system automatically bills for the upcoming month to secure your membership with us.
If you have received an invoice/bill from Google: This is your separate budget for marketing that is billed directly to you from them. This charge is necessary to keep your marketing going and is not packaged with your membership with Client Creator.
Q. What happens after I get a lead?
You can find out what ad they signed up for by clicking CLIENT MANAGER in your home login screen after logging in.
It is your responsibility to follow up!
Q. The leads I have gotten do not have a phone number. How do I contact them?
To do this, go to CLIENT MANAGER > CLICK ON CLIENT > OPTION > PHONE LOOKUP > SELECT CLIENT(S) > PROCESS SELECTED > (it can take up to 24 hours to process. You will receive an alert when they are complete.) > PHONE LOOKUP RESULTS.
If you find yourself with no phone credits, we offer the first 25 phone-lookups for free in a ONE time offer. Just click the Add-Credits option!
Q. What social media marketing do you post to? What kind of content is being posted?
These are daily activity posts that give insights related to homes in a variety of subjects. Every week we post (1) paid advertisement to the social media platforms and switch off between buyer and seller content.
Q. Where is my Monday Morning Coffee newsletter?
This newsletter will schedule on every Friday and post the following Monday if you would like to preview the contents. Make sure that you have white-listed: firstname.lastname@example.org
Q. I’m interested in the IDX software to let my clients search for homes immediately. How can I get that?
*Depending on the realtor board you are using, there can be extra fees applied.
Q. How do I view the email and text campaigns before I assign them?
You can personalize and make edits by clicking the pencil icon. You can even change the days that these campaigns are automatically sent out.